Frequently asked questions
Our home deliveries will be scheduled into different timeslots (e.g. 9am to 12pm, 12pm to 3pm, 3pm to 6pm). We do our best to provide exact estimated delivery dates so that you are able to receive your items on time.
All our prices are inclusive of gst and delivery charges. We currently deliver within Singapore only.
Invalid Delivery Address / Not present to receive the items/Refusal of entry by building management
Double check your address after completing the address and contact columns. At any point before a delivery is made and you realize you gave the wrong delivery details, please email to firstname.lastname@example.org or call us at least 3 working days ahead of the delivery day.
Rescheduling of Delivery
Customers may reschedule the delivery 3 working days before the delivery date subjected to availability of next delivery slot with no additional fees.
Upon receiving the purchased product(s), customer or 3rd party appointed by the customer must inspect the product(s) and the surroundings carefully before our delivery team leave the premises. Any damage detected should be immediately inform our friendly delivery team and indicate on the DELIVERY ORDER FORM before signing off. You will also need to email us at email@example.com attaching clear images of the defects to assist us for investigation. We will then reply within 3 working days. In the event an exchange for the defect piece cannot be made, Deco Home Pte Ltd reserve the rights to offer a substitute or full refund. All replacement of product(s) will depend on the next available shipment.
How long is the warranty covered?
The period of coverage for warranty differs from the various products. Details of warranty coverage will be reflected on the product description in our online store.
What does the warranty cover?
The warranty is only against manufacturers defects. Wear and tear or accidental damage caused by customer's daily usage is not covered. However, you may contact us for further advise on the condition of the furniture.
Returns & Refunds
Return & Refund Policy
On a general note,
Items can be exchanged for products that are of the same or greater value within 1 days of purchase.Should the exchanged item bear a higher value than the existing item, customer will be required to top-up the difference. We do not encourage exchanges as additional logistical costs (to be advised) will be borne by customers.